Astec Group provides IT consulting, custom software development and cloud services. We have helped market leaders to unlock their potential by delivering digital innovation in the automotive, energy and telecom sectors since 1993. Astec teams are hired to advise clients on innovation and to design, build, maintain and support compliant enterprise software solutions.
We are looking for a long-term employee or contractor who will support ongoing 2nd level support efforts for multiple custom-built intranet web applications that are used by a leading German automobile manufacturer.
What You’ll Do
As a 2nd Level Support Specialist (German) on the Automotive team at Astec IT Services you will support users of applications that help our client in their daily operations:
- Provide second level support of our client’s custom-built business applications that are used to improve the decision-making process and communication in the client’s organization
- Identify, analyze and implement solutions to issues reported by users via ticketing system, phone and email
- Ensure smooth operation of second level support in cooperation with foreign partners
- Facilitate communication between users and third level support teams
- Implement changes and adjust documentation according to ITIL methodology
- Work on business days between 08:00 and 17:00 CET (8 hours/day)
- Optionally provide 24/7 support (paid extra)
Skills You Have
- Very good written and oral knowledge of German language (level C1 or better)
- Developed communication skills
- Experience in a similar position, using support ticketing systems
- Ability to prioritize, be responsible and work independently
- Knowledge of incident, change and issue management practices in line with ITIL methodology
- Confidence in using business software tools
- General understanding of IT, allowing you to freely use industry terminology
Nice To Haves
- ITIL certification
- Good written and oral knowledge of English language (level B2 or better)
- Experience in a similar position in a large enterprise environment (preferably in the automotive sector)
- Demonstrated success as part of a distributed team
Why Apply
- You love collaborating with, teaching, and learning from high-performing peers on software projects
- You work best in teams of high-performers rallying around achieving a common goal
Steps After You Apply
- You’ll be invited to an online meeting with our recruiter
- Afterwards, we’ll ask you to do a small assignment, which will then be discussed with the Support Team Manager
- If everything goes well, we will make you an offer and invite you to a final interview